If you are managing the health of another, you can apply for proxy access. This provides access to the person's online account for:
- book and view appointments
- order medication
- access to medical records
Contact the surgery to request proxy access.
Proxy access on behalf of children
Individuals with parental responsibility for a child generally have the right to access their child's medical records. However, not all parents automatically have parental responsibility.
Proxy access for a parent or guardian to a child’s records is a practice-level decision and is usually granted up to the child’s 13th birthday. After this age, a letter of consent from the child is required to continue access
Proxy access on behalf of another adult
A person must request an account for online access at the practice where the person they are acting for is a patient. Proxy is the recommended alternative to sharing login details. Aa letter of consent from the patient is required before proxy access can be granted, unless they lack the capacity to give consent.
More Information
RCGP guidance on Proxy Access
NHS App: Using linked profiles to access services for someone else