We are always looking for ways to improve the care and services we provide at Catterick Village Surgery. If you have any suggestions or ideas for improvement, please contact a member of our Management Team to let us know. We are committed to ensuring that our doctors and staff continue to provide a courteous, respectful, and efficient service to all our patients.
We also welcome patient involvement through our Patient Participation Group (PPG), which meets several times a year. The group allows patients to offer feedback, discuss practice developments, and help shape future services. If you would like to get involved or find out more, please speak to a member of the reception team.
We understand that, at times, things may not go as smoothly as we would hope. If you have a concern or feel dissatisfied with any aspect of your experience, please speak to the management team so we can work with you to resolve the issue.
Formal complaints should be submitted in writing to:
Lyn Akers, Managing Partner
Catterick Village Surgery
If you are not satisfied with the outcome of your complaint, you may escalate it to one of the following services:
Patient Advice and Liaison Service (PALS) – South Tees Hospitals
01642 854807
stees.pals@nhs.net
NHS Humber and North Yorkshire Integrated Care Board (ICB)
01904 555 870
hnyicb.complaints@nhs.net
www.humberandnorthyorkshire.icb.nhs.uk
We value your feedback and aim to learn from all experiences - positive or negative - to continually improve our services.